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Frequently Asked Questions
  • My card information is kept on the PayU’s server?
     

    • No! In the case of Mastercard or VISA cards, data are introduced directly in the bank’s system. In the case of other cards, the data are encrypted according to specific algorithms on media physically separated from those that have online access. The data for non Mastercard or VISA cards are kept only for the maximum period in which the cardholder may initiate a chargeback.

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Order lookup
Why does PayU appear on my credit card statement?
This section allows you to track one of your transactions, made through PayU system and receive its details.