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Frequently Asked Questions
  • When is my money transferred from my account?
     

    • Your money is transferred from your bank account to PayU , which receives payments in the name and on behalf of the merchant, after the order is completed. An order is completed after the payment has been authorized and processed by PayU and after the merchant has confirmed shipment. Up to this stage, the amount is blocked during the processing, it is not transfered. Your payment obligation ends when the money is transferred to PayU.

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Order lookup
Why does PayU appear on my credit card statement?
This section allows you to track one of your transactions, made through PayU system and receive its details.