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Frequently Asked Questions
  • What is a completed transaction?
     

    • The order is completed when your payment is authorized, processed by PayU and when the merchant has confirmed shipment of products or services. At this moment, your money is transferred to PayU which collects payments in the name and on behalf of the merchant. Up to this stage, the amount is blocked during the processing, it is not transfered. Your payment obligation ends when the money is transferred to PayU .

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Order lookup
Why does PayU appear on my credit card statement?
This section allows you to track one of your transactions, made through PayU system and receive its details.